GENERAL INFO

ORDER INFORMATION

  • WE CANNOT CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS BEEN PROCESSED, INCLUDING BUT NOT LIMITED TO THE SHIPPING ADDRESS, BILLING INFORMATION, SIZE, ITEM, OR QUANTITY.  ADDITIONALLY, ORDERS CANNOT BE CANCELLED AFTER PROCESSING AND ARE SUBJECT TO OUR RETURNS POLICY.

  • SALES TAX WILL BE APPLIED ON ALL DOMESTIC ORDERS.  TAX IS CALCULATED BASED ON THE APPLICABLE SALES TAX AND USE TAX LAWS WITHIN EACH PROVINCE / TERRITORY.

  • ORDERS CAN ONLY BE PLACED THROUGH THE WEBSITE.  WE DO NOT ACCEPT ORDERS OVER THE PHONE.

  • IN THE RARE OCCURRENCE THAT THE ITEM YOU ORDERED RUNS OUT OF STOCK AFTER YOUR ORDER HAS BEEN PLACED, WE WILL CONTACT YOU VIA THE EMAIL PROVIDED WITH YOUR ORDER TO EXCHANGE THE ITEM FOR ANOTHER ITEM OF EQUAL VALUE.  IF WE DO NOT RECEIVE A RESPONSE WITHIN 10 BUSINESS DAYS, WE RESERVE THE RIGHT TO APPLY A CREDIT TO YOUR ACCOUNT FOR THE ITEM IN FULL.

  • MERCHANDISE IS LIMITED TO THE SIZES, COLOURS AND VARIANTS LISTED ON OUR WEBSITE.  IF A SIZE OR VARIANT DOES NOT APPEAR ONLINE, IT IS CURRENTLY UNAVAILABLE.
  • CUSTOMERS HAVE UP TO A MAXIMUM OF 45 DAYS FROM THE DATE OF SHIPMENT TO CLAIM THEIR PACKAGE AS LOST IN ORDER TO RECEIVE ANY SORT OF COMPENSATION REGARDING THEIR ORDER. 

 

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

  • IF YOUR ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE, PLEASE CONTACT OUR CUSTOMER SERVICE EMAIL ADDRESS AT HELLO@ELECTRICFEMME.COM AND PROVIDE US WITH THE INFORMATION REQUESTED BELOW:

    • ORDER NUMBER 
      PRODUCT NAME AND STYLE 
      THE DETAILS OF THE ERROR OR DAMAGE*

  • WE DO OUR BEST TO ENSURE THAT EVERY ITEM HAS BEEN THOROUGHLY INSPECTED AND DOCUMENTED PRIOR TO SHIPPING.  *IF YOUR ITEM HAS BEEN DAMAGED, PLEASE EMAIL US AT HELLO@ELECTRICFEMME.COM WITH PHOTOS SHOWING THE EXTENT OF THE DAMAGE IN ORDER TO INITIATE THE CLAIMS PROCESS.
  • ONCE THE DAMAGE HAS BEEN VERIFIED AND THE CLAIM HAS BEEN APPROVED, WE WILL PROVIDE INSTRUCTIONS AND ISSUE A RETURN LABEL FOR THE ITEM VIA EMAIL.  ONCE THE ITEM HAS BEEN RECEIVED AT OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.
  • WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO ANY MERCHANDISE ONCE THE ITEM HAS BEEN WORN OR WASHED.

  • IF YOUR ORDER ARRIVES AND IS AN INCORRECT ITEM, PLEASE CONTACT US VIA EMAIL.  ONCE WE VERIFY THAT YOUR ORDER IS INCORRECT, WE WILL PROVIDE INSTRUCTIONS AND ISSUE A RETURN LABEL VIA E-MAIL.  WHEN WE RECEIVE THE ITEM BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT. 

 

LIMITED EDITION AND PRE-ORDER SALES

  • SHIPPING AND DELIVERY DATES FOR ANY AND ALL LIMITED EDITION AND PRE-ORDER SALES ARE NOT GUARANTEED UNLESS OTHERWISE SPECIFIED.

  • RETURNS WILL NOT BE ACCEPTED FOR LIMITED EDITION OR SALE MERCHANDISE.

 

 GENERAL SHIPPING INFORMATION 

  • IN MOST CASES, ORDERS ARE SHIPPED WITHIN 3-5 BUSINESS DAYS.  WE DO OUR BEST TO PROCESS ORDERS AS QUICKLY AS POSSIBLE, HOWEVER, HEALTH AND SAFETY VARIABLES OUTSIDE OF OUR CONTROL MAY CAUSE DELAYS.   SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE SPECIFIED.                                                                                                                                                             
  • IF YOU REQUIRE SPECIAL ASSISTANCE TO COORDINATE AN ORDER FOR EXPEDITED SHIPPING, PLEASE EMAIL US AT HELLO@ELECTRICFEMME.COM PRIOR TO PLACING YOUR ORDER.                                                                                                                                 
  • ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA THE EMAIL PROVIDED WITH YOUR SHIPPING INFORMATION.
  • REGULAR DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-15 DAYS OF THE SHIP DATE UNLESS OTHERWISE SPECIFIED.  SHIPPING DELAYS CAN OCCUR AND WE ARE NOT RESPONSIBLE FOR THE SPEED AT WHICH ORDERS ARRIVE ONCE THEY HAVE LEFT OUR FACILITY.
  • INTERNATIONAL ORDERS NORMALLY TAKE 2-4 WEEKS FROM THE SHIP DATE TO REACH THEIR DESTINATION.
  • WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DUE TO SHIPPING ADDRESSES PROVIDED INCORRECTLY.  SHIPPING DELAYS WILL OCCUR IF AN INCORRECT ADDRESS IS PROVIDED AT CHECKOUT.
  • IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO SHIPPING ERROR, WE WILL CONTACT YOU FOR AN UPDATED ADDRESS VIA THE EMAIL PROVIDED WITH YOUR SHIPPING INFORMATION.  IF WE DO NOT RECEIVE A RESPONSE WITHIN 10 BUSINESS DAYS, WE RESERVE THE RIGHT TO APPLY A CREDIT TO YOUR ACCOUNT FOR YOUR ORDER IN FULL.  THIS APPLIES TO ALL MERCHANDISE ORDERS INCLUDING LIMITED EDITION AND PRE-ORDER SALES.

  

RETURNS

  • PLEASE CONSULT OUR SIZING INFORMATION AND FLAT MEASUREMENTS WHERE APPLICABLE BEFORE MAKING YOUR PURCHASE 

  • WE HAVE A 30 DAY RETURN POLICY FOR ORDERS WITHIN NORTH AMERICA.  WITHIN 30 DAYS WE CAN OFFER YOU A STORE CREDIT.  FOR ALL OTHER ORDERS, WE ALLOW 45 DAYS TO ACCOMMODATE EXTENDED SHIPPING.
  • IN ORDER TO KEEP ITEM COSTS DOWN AND TO MINIMIZE ENVIRONMENTAL IMPACT DUE TO EXCESSIVE SHIPPING, RETURNS WILL NOT BE ACCEPTED FOR SALE ITEMS.  DUE TO AVAILABILITY AND DEMAND, THERE ARE NO RETURNS ON LIMITED EDITION ITEMS. 

  • TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNWORN, UNALTERED, UNWASHED AND IN THE SAME CONDITION THAT YOU RECEIVED IT, INCLUDING ALL TAGS AND ACCESSORIES STILL INTACT.

  •  PLEASE EMAIL US AT HELLO@ELECTRICFEMME.COM TO INITIATE AN RETURN WITH THE FOLLOWING INFORMATION:

    - ORDER NUMBER 
    - PRODUCT NAME AND STYLE
    - WHY YOU WANT TO RETURN IT                                                                   

  • PLEASE INCLUDE ANY ADDITIONAL INFORMATION REGARDING YOUR PURCHASE SO THAT WE MAY IMPROVE YOUR EXPERIENCE TO BETTER ASSIST YOU!

  • CREDIT WILL BE APPLIED TO YOUR ACCOUNT WITHIN 5-7 BUSINESS DAYS OF RECEIVING YOUR RETURN.  WE WILL NOTIFY YOU BY EMAIL WHEN IT HAS BEEN ADDED TO YOUR ACCOUNT.

  • IF YOU NEED A DIFFERENT SIZE OR COLOUR, PLEASE PLACE ANOTHER ORDER USING YOUR STORE CREDIT. 

  • FOR ORDERS IN NORTH AMERICA:  IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CANNOT OFFER A RETURN OR REPLACEMENT. 

  • FOR ORDERS OUTSIDE OF NORTH AMERICA:  IF 45 DAYS HAVE GONE BY SINCE YOUR PURCHASE WE CANNOT OFFER A RETURN OR REPLACEMENT.

  • GIFT CARDS/CERTIFICATES ARE NON-REFUNDABLE.